This company is FABULOUS! They keep our business up to date with social media post ideas and great content! We love working with them.Cyndi WorkVP Dental
These guys are awesome! They offer excellent service to help with your online marketing and reputation.Evan ManningDental Partners of Vero Beach
We really cannot say enough good things about My Social Practice. We highly recommend their services!!Cyndi Work
My Social Practice did a Google optimization for us and we have had so many more responses from customers. We would highly recommend their services.Henry HancockH. H. Hancock III, DDS
Stay connected with patients with Patient Communication
What is included in Patient Communication?
With our patient communication service, your practice can communicate with patients via text, webchat, videochat, and livechat without the struggle to keep up. Seamlessly connect with all of your potential and current patients in one place.
Here's what you'll get:
Talk with Patients with
71% of patients prefer texting to calling. Increase new patient appointments by allowing them to contact you the way that they would like to, by converting your practice phone line to a textable number.
Keep Your Messaging Organized
Increase new patient flow by integrating all of your real time conversations into one place. Improve patient experience, reputation, and never lose a potential patient with messaging inbox.
Chatbot and voicemail transcription
Websites with webchat convert more than 100% more website visitors into scheduled patients. And when you’re not monitoring Webchat, leverage the power of AI by turning on Chatbot. You’ll never miss an appointment opportunity.
Don't Stress, You Have A
From new patient goal setting, automation, live chat, surveys, and more, your marketing consultant will do it all. Your practice will be ready to start having conversations with new patients immediately and in real-time.
Reports & Goals
Reporting and Goal Setting
Your conversation inbox visualizes your practice reputation, sentiment, survey responses, conversion rates, and more. Then, it sends you recommendations on how to improve.
Clients Also Ask:
Yes! In this digital age, Live Chat should be an integral part of a dental practice’s online marketing strategy. Live Chat generates satisfaction levels as high as 73% compared to only 61% for email and 44% for phone.
Live Chat is a tool that helps to convert potential dental patients into patients with scheduled appointments. Live Chat gives your dental practice the ability to quickly answer questions, which helps to build trust. Once trust is established patients are more likely to schedule an appointment. This is one of the best ways to get new dental patients.
In one study 79% of consumers said that they prefer Live Chat because of the immediacy. However, keep in mind the speed of your dental practice response to their Live Chat is important.
Live Chat has proven to convert over 25% more web visitors into real patients. According to a survey, approximately 42% of patients prefer to use Live Chat compared to 23% who prefer to use email. The immediacy of Live Chat is something that your dental patients like to have as an option when visiting your website.
Video conferencing allows dental practice owners and dental specialists to speak with patients in an easy and comfortable format. For patients that need advice but are not located in the area of the dental practice, video conferencing for dental practices has become extremely helpful.
It is safe as long as you are using software that has the proper end-to-end encryption and also follows all of the guidelines, including having a BAA.
Depending on the software that is being used, video chats can be completely HIPAA compliant. HIPAA requires businesses to have a BAA (Business Associate Agreement). A BAA dictates how the software company will handle ePHI security. Keep in mind that most free video conferencing software does not have proper ePHI security.
FaceTime is a peer-to-peer video conversation that uses end-to-end encryption technology. Apple does not store any FaceTime sessions on its servers. Nor do they decrypt FaceTime sessions. Because of this, many dental practices feel that FaceTime is a HIPAA-compliant solution. The reality is, they’re not HIPAA compliant. One red flag with FaceTime is that Healthcare management systems suggest that HIPAA requirements require the ePHI stored distantly in order to have the system monitored remotely. This is not the case with FacetTme, Google Hangouts or other video conferencing technologies.