CONGRATS TO CHAMPAGNE FAMILY DENTISTRY, our practice of the month! We’ve been amazed by the way Jason Champagne and his team use Facebook to engage their patients. Thanks to their attention, consistency, and creativity they continue to significantly amp up patient loyalty and enthusiasm.
A Little Bit About Champagne Family Dentistry
Champagne Family Dentistry is a leading provider of both pediatric and general dental care in Sparks, NV. One ingredient in their success? A focus on a comfortable, friendly atmosphere. Their goal is to “provide the very best dental care in an environment geared towards patient comfort.” Patients are continually impressed by the engaging tone set by this family of dentists and their accessible staff.
Taking Their Facebook Marketing Page To The Next Level
On their timeline, you’ll find provoking posts taken from our daily kickstarts, news and tidbits about the office, and even Facebook videos of one of their dentists jamming on the guitar! They absolutely share their practice culture. Patients feel comfortable and at-home before they even set foot in the office.
The practice also does a great job at keeping connected to the community. For example, it’s not unusual for a practice to sponsor a local little league team. But Champagne Family Dentistry keeps their patients involved by sharing team news and events. Champagne Family Dentistry also lets patients know when they’re sponsoring “the smile cam” at the Reno Aces games and online, game ticket giveaways. It’s the perfect place to share the things a practice is involved in. Patients and followers want to know what your office is excited about.
We asked Dr. Champagne…
We asked Dr. Champagne what their biggest surprise has been using social media marketing in their practice. He said, “The biggest a-ha moment for me was when I realized that social media was a great vehicle to amplify my existing patient loyalty and internal dental marketing.”
Lesson Learned: Social media is an internal marketing strategy, which means that your patients reach out to you as much as you do to them. The direct result is greater patient retention and more effective references.
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Next, we asked what social media marketing tactics they’ve had the most success with. Dr. Champagne said, “We’ve used a lot of promotions and giveaways on Facebook and found that it sparks a lot of response from our patients.”
Lesson Learned: We’re not too old to like bribes. Incentives can give your followers the boost they need to take action in sharing, responding, and reviewing.
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When we asked Dr. Champagne’s opinion about the biggest benefits of social media for THEIR PATIENTS, he said, “We know that our patients really love the opportunity to communicate directly to our practice in a public forum.”
Lesson Learned: Your patients have something to say! They just need the opportunity to express themselves.
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Next, we asked Dr. Champagne to share his thoughts about the biggest benefits of social media for THEIR PRACTICE. He said, “We love engaging with our patients on a fun and ‘social’ level.”
Lesson Learned: Social media adds a vital layer to your relationship with your patients. When your conversation goes beyond shoptalk, you can really connect and serve on a more personal level.
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When asked his opinion about what’s the HARDEST part of social media marketing, Dr. Champagne said, “It’s tough being creative and knowing what to say every day. But the Daily Kickstart Posts that My Social Practice provides help us out a lot and the blog templates make communicating with our patients much easier.”
Lesson Learned: We’re here to make social media marketing as easy as possible for you. Inspiration, professional formatting, and practical training are all at your fingertips.
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Congratulations to Champagne Family Dentistry for your outstanding use of social media!
Check out one of our other dental marketing case studies!
Adrian Lefler is the CEO and Co-Founder of My Social Practice and a recognized dental marketing expert with nearly two decades of experience. He is a trusted voice in dental marketing, AI in dentistry, and emerging technology, and he hosts BYTE SIZED, a podcast focused on dental AI, innovation, and technology.
